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Our terms and conditions of use

Privacy Policy

At Graffiti Publications your right to privacy is important to us. We only record personal information to assist us in the dispatch of your orders, and at your request, send you relevant updates and news regarding our products via email. We usually collect personal information such as name, contact information, delivery details, order and payment details.

We need to provide your information to other parties in order for them to fulfill services on our behalf as part of us providing our products and services to you. If we do this we require these parties to protect your information in the same way we do. The types of organisations we need to disclose your personal information to include:

1. Australia Post who deliver your order on our behalf;

2. Service providers involved in our electronic banking and e-commerce processes in respect of processing orders and the associated payments.

Except in the circumstances cited above we do not sell or provide access to your personal information to any other person, company or organization, under any circumstances.

 

Security Policy

At Graffiti Publications we take the issue of online security very seriously.

Our website operates under the requirements outlined by our SSL certificate which ensures safe and secure online shopping.

Your credit card details go to Eway, our Commonwealth Bank Australia approved e-commerce gateway and are not stored by us, to minimize the disclosure of your important information and provide an additional layer of security for all transactions.

 

General Information

All prices listed on this website are in Australian dollars and include GST. An approximate currency converter is included for the convenience of international customers.

 

Delivery charges and information

Orders being sent to Australian addresses: $13.00 per order for books, $7.00 for a single DVD or $13.00 for multiple DVDs. We use Australia Post parcel post to deliver your order. Orders are posted same day where possible.

Please let us know preferred delivery dates if you will be away.

We aim to despatch orders the same day as we receive them.  If you have not received your order within two weeks of ordering feel free to contact us to check on progress.

International orders, please email us for delivery quote before completing your order.

 

Refund and returns policy

We are proud of our direct mail service and we would therefore like to provide you with a guarantee. If any purchase from this website does not meet your expectations when you receive your order we will be happy to provide a replacement book or DVD, different book or DVD, or your money back. Just let us know.




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